Customer Service Representative - State Farm Agent Team Member
Full Time • Grapevine - TX
Responsive recruiter
Benefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2020 after spending two decades as a State Farm Executive, bringing with me deep experience in leadership, customer relationships, and driving high-performing teams. Today, our office includes seven team members and continues to grow. I hold an undergraduate degree in Psychology, a Law Degree, and an MBA, and I’m a proud mom of four boys.
Giving back is a core part of who we are — we’re actively involved in supporting organizations such as Grace of Grapevine, Viola’s House Dallas, and the Esperanza Project.
We offer a strong benefits package that reflects our commitment to taking care of our team, including a $100,000 life insurance policy, a monthly health stipend, a 401(k) with a 4% match, travel bonuses, quarterly bonus opportunities, and an extensive third-party training program for Sales Team Members. Work–life balance is a priority here as well.
Our agency is ranked in the top 3% of all State Farm agencies, and our culture reflects that standard — high-performance, collaborative, and focused on winning together. We’re looking for people who love being part of a successful team, are service-minded, and genuinely enjoy helping others. High achievers, self-starters, and those with strong character and integrity thrive here.
If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.
ROLE DESCRIPTION:
I opened my agency in 2020 after spending two decades as a State Farm Executive, bringing with me deep experience in leadership, customer relationships, and driving high-performing teams. Today, our office includes seven team members and continues to grow. I hold an undergraduate degree in Psychology, a Law Degree, and an MBA, and I’m a proud mom of four boys.
Giving back is a core part of who we are — we’re actively involved in supporting organizations such as Grace of Grapevine, Viola’s House Dallas, and the Esperanza Project.
We offer a strong benefits package that reflects our commitment to taking care of our team, including a $100,000 life insurance policy, a monthly health stipend, a 401(k) with a 4% match, travel bonuses, quarterly bonus opportunities, and an extensive third-party training program for Sales Team Members. Work–life balance is a priority here as well.
Our agency is ranked in the top 3% of all State Farm agencies, and our culture reflects that standard — high-performance, collaborative, and focused on winning together. We’re looking for people who love being part of a successful team, are service-minded, and genuinely enjoy helping others. High achievers, self-starters, and those with strong character and integrity thrive here.
If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jocelyn Hope - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $45,000.00 - $55,000.00 per year
Are You Driven & Ambitious?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Jocelyn Hope - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Grapevine, Texas.
- We have 40 years of combined insurance experience in our office.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none